Frequently Asked Questions
Effective and last updated: July 25, 2026
These FAQs are written for the SANUS LVNG website and approved knowledge base. Product-specific facts should remain consistent with the current product pages and packaging.
The Daily Ritual Collection
What is The Daily Ritual Collection?
The Daily Ritual Collection is SANUS LVNG’s instant coffee collection featuring three roast profiles: CLARITY Medium Roast, MOMENTUM Dark Roast, and RESOLVE French Roast.
What is the difference between CLARITY, MOMENTUM, and RESOLVE?
The primary difference is roast profile. CLARITY is the medium roast, MOMENTUM is the dark roast, and RESOLVE is the French roast. Refer to each product page for the approved description, ingredients, package size, and current product details.
Is SANUS LVNG coffee instant coffee?
Yes. The products in The Daily Ritual Collection are instant coffee products. Follow the preparation and serving directions printed on the package.
How should I prepare or consume the coffee?
For preparation and serving information, follow the directions printed on the product packaging. SANUS LVNG does not provide individualized consumption or preparation advice.
Where can I find the ingredients?
The ingredients are displayed on the product page and product packaging. Review the complete ingredient list before purchasing or consuming the product.
Does SANUS LVNG make medical or health claims?
No. SANUS LVNG products and website content are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for medical or dietary advice.
What should I do if I have an allergy, sensitivity, or medical concern?
Review the ingredient label and consult an appropriate qualified professional before use. Do not rely on SANUS Concierge for medical, allergy, medication, pregnancy, or individualized dietary advice.
Orders & Payments
When will the full SANUS LVNG store open?
The current public site is a coming-soon experience while the full ecommerce store, inventory, fulfillment, and payment processing are finalized. Join the email list for launch updates.
What payment methods will you accept?
Available payment methods will be displayed at checkout when the full store launches. SANUS LVNG does not accept payment information through email, social-media direct messages, or SANUS Concierge.
When is my order accepted?
An order confirmation acknowledges that SANUS LVNG received the order. Acceptance is completed when the order enters fulfillment, subject to inventory, payment authorization, listing accuracy, fraud review, and other applicable terms.
Can I change or cancel an order?
Send the request to [email protected] as soon as possible with the order number. Because processing begins promptly, changes and cancellations are not guaranteed after an order enters fulfillment.
Can SANUS Concierge view or change my order?
Not unless a verified order integration is specifically enabled. SANUS Concierge should not be treated as having access to individual order, payment, tracking, refund, or subscription records.
Will SANUS LVNG call me about my inquiry?
Providing a phone number does not guarantee a telephone callback. The team will review the inquiry and respond using the contact information provided, ordinarily by email.
Shipping & Delivery
Where does SANUS LVNG ship?
SANUS LVNG currently plans to ship eligible orders within the United States and Canada. Available destinations and services will appear at checkout.
How long does order processing take?
Orders are generally processed within 2–4 business days, excluding weekends and holidays. Processing may take longer during launches, promotions, holidays, severe weather, or high order volume.
How long does U.S. delivery take?
After shipment, standard U.S. delivery generally takes an additional 3–7 business days. Delivery dates are estimates and are not guaranteed.
How long does Canadian delivery take?
Canadian delivery varies by destination, carrier service, and customs processing. Estimates displayed at checkout or provided by the carrier are not guarantees.
How much is shipping?
U.S. orders of $50 or more qualify for free standard shipping after discounts and before taxes. Shipping is calculated at checkout for U.S. orders under $50 and for all Canadian orders.
Who pays Canadian duties and taxes?
Canadian customers are responsible for applicable duties, taxes, customs charges, brokerage fees, import fees, and local requirements.
What happens if shipping is delayed?
Carrier, weather, customs, labor, transportation, incorrect-address, and similar delays may be outside SANUS LVNG’s control. If SANUS LVNG cannot ship within a promised timeframe, it will provide the notice and options required by applicable law.
What should I do if tracking says delivered but I cannot find the package?
Check the delivery area, household members, building staff, neighbors, parcel lockers, and carrier notices. Contact the carrier, then notify SANUS LVNG within 7 calendar days of the delivery scan if the package remains missing.
Returns, Refunds, & Exchanges
Can I return coffee?
Coffee and other consumable products are final sale for food-safety and quality reasons. SANUS LVNG will review timely claims involving damaged, defective, contaminated, incorrectly shipped, or otherwise legally eligible products.
Can I return apparel or drinkware?
Unworn, unwashed, unused merchandise in original condition and original packaging may be eligible for return when requested within 30 calendar days after delivery.
How do I request a return?
Email [email protected] before mailing anything. Include your name, order number, item, and reason. A return authorization is required.
Who pays return shipping?
The customer is generally responsible unless the return results from a SANUS LVNG error or an approved damaged or defective item.
Do you offer exchanges?
Direct exchanges may not always be available. You may be asked to return an eligible item and place a new order.
How long do refunds take?
After approval, refunds are issued to the original payment method. Allow 5–10 business days for the financial institution to post the credit.
What should I do if an item arrives damaged or incorrect?
Contact [email protected] within 7 calendar days after delivery. Include the order number and clear photographs of the package, shipping label, and affected item. Keep all packaging until the review is complete.
Subscribe & Save
What is Subscribe & Save?
Subscribe & Save is the recurring-delivery option for eligible SANUS LVNG coffee products. Customers select an eligible roast and delivery frequency and receive the discount shown at enrollment.
How much do subscribers save?
The planned Subscribe & Save benefit is 15% on eligible subscription purchases. The checkout and subscription page will control the final offer and eligibility.
Can I skip, pause, swap, or cancel?
These options should be available through the customer portal when supported by the active subscription configuration. Changes apply only to future orders that have not entered processing.
Can a processed subscription order be canceled?
A subscription change or cancellation does not automatically reverse an order that has already processed or shipped. That order is handled under the Shipping, Returns & Refunds Policy.
Can subscription savings be combined with another code?
Not unless the promotion expressly allows it.
Discount Codes
What is RITUAL15?
RITUAL15 is the planned launch welcome code for 15% off a first eligible coffee order. It is intended for CLARITY, MOMENTUM, and RESOLVE, limited to one use per customer, and delivered through approved launch campaigns.
Does RITUAL15 apply to drinkware or apparel?
No. RITUAL15 is intended for eligible coffee products only and does not apply to apparel, drinkware, shipping, or taxes.
Can RITUAL15 be combined with another discount?
The intention is that it cannot be stacked. Final behavior must be confirmed in the GoHighLevel store and payment settings before launch.
What is LVNG15?
LVNG15 is reserved for future approved use. It should not be publicly promoted unless SANUS LVNG authorizes a specific campaign.
Why is my discount code not working?
Confirm the spelling, eligibility, expiration, product, customer-use limit, and whether another discount is already applied. If the issue continues, send the code and a screenshot to [email protected].
Drinkware & Apparel
What merchandise does SANUS LVNG offer?
The supporting collection includes approved ceramic mugs, a two-tone travel tumbler, trucker hats, and T-shirts. Availability, colors, sizes, materials, and current pricing appear on the applicable product pages.
Are the drinkware and apparel items part of The Daily Ritual Collection?
No. The Daily Ritual Collection refers to the coffee line. Drinkware and apparel are supporting SANUS LVNG categories.
How do I choose the correct apparel size?
Use the size information displayed on the product page. Because sizing and fit can vary, review the available measurements before ordering.
Can merchandise colors look different on screen?
Yes. Device and screen settings can affect color appearance. SANUS LVNG makes reasonable efforts to display products accurately but cannot guarantee an exact on-screen color match.
General Questions
What does SANUS LVNG mean?
SANUS LVNG is the brand name and should be pronounced “Sanus Living.”
What is the SANUS LVNG philosophy?
The brand centers on bringing greater care, quality, and intention to the everyday. Its philosophy is expressed through the phrase Ritual Over Routine.
Is SANUS LVNG a physical store?
SANUS LVNG is an ecommerce brand. Do not assume that the Wilmington address is a public retail location.
How do I contact SANUS LVNG?
Email [email protected]. The business phone number is 302-267-4300. SANUS Concierge may answer general questions and receive inquiries but does not guarantee live order access or a callback.
How do I join the pre-launch list?
Use the email form on the current coming-soon page or follow an approved BREWING social campaign and provide the requested name and email with consent.
Where can I read the policies?
The completed website will include a Legal & Customer Care hub with Terms and Conditions, Privacy Policy, Shipping, Returns & Refunds Policy, and FAQs.
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