1. Scope

This Privacy Policy ("Policy") describes how SANUS LVNG LLC ("SANUS LVNG," "we," "us," or "our") processes personal information when you visit sanuslvng.com or related SANUS LVNG pages and subdomains, shop our store, create an account, enroll in a subscription, join a waitlist, communicate with us, interact with SANUS Concierge, call our voice service, engage with our social-media campaigns, or otherwise use our products and services (collectively, the "Services").

This Policy does not apply to third-party websites or services governed by their own privacy notices. By using the Services, you acknowledge the practices described here. Where consent is required, we will request it separately.

2. Personal Information We Collect

The information we collect depends on how you interact with us.

Information you provide:

·   Contact information, including name, email address, telephone number, billing address, and shipping address.

·   Account information, credentials, preferences, saved products, and communication settings.

·   Order and transaction information, including products viewed or purchased, subscriptions, discount use, order history, returns, refunds, and support records.

·   Payment-related information. Payment providers generally process full payment-card details; we receive transaction confirmations, tokenized identifiers, and limited payment information.

·   Communications and content, including forms, emails, chats, call details, reviews, photographs, social-media messages, campaign-keyword responses, and information shared with SANUS Concierge.

·   Optional profile or marketing information, such as roast interests, survey responses, birthday information, referral activity, or preferences when voluntarily provided.

Information collected automatically:

·   Device and network information, including IP address, browser, device type, operating system, language, approximate location derived from IP, and online identifiers.

·   Usage information, including pages viewed, links clicked, referring pages, session activity, cart and checkout activity, and interactions with emails or advertisements.

·   Cookie and similar-technology information collected through cookies, pixels, tags, local storage, software tools, and analytics technologies.

Information from other sources:

·   Ecommerce, payment, subscription, fulfillment, shipping, fraud-prevention, customer-service, marketing, and analytics providers.

·   Social networks when you comment, send a direct message, use a campaign keyword, tag us, enter a promotion, or authorize information sharing.

·   Business partners, referrals, public sources, and service providers that support our operations.

3. How We Use Personal Information

·   Operate, maintain, secure, personalize, and improve the Services.

·   Process payments, accept and fulfill orders, arrange shipping, administer returns or refunds, and maintain transaction records.

·   Create and manage accounts and subscriptions, including recurring payments, reminders, and customer-requested changes.

·   Respond to questions, receive inquiries, provide general information, and route matters for review.

·   Manage waitlists, launch communications, discount codes, promotions, surveys, referrals, and loyalty features if offered.

·   Send transactional communications about orders, subscriptions, accounts, security, and policy changes.

·   With consent where required, send product news, launch updates, promotional email or text messages, and abandoned-cart or checkout reminders.

·   Measure website and campaign performance, understand customer interests, improve products, and personalize content or advertising.

·   Detect fraud, misuse, security incidents, and unlawful activity; enforce agreements; comply with law; and protect rights and safety.

·   Support a merger, financing, acquisition, sale, reorganization, bankruptcy, or other business transaction.

4. Voice, Chat, Social Messaging, and Automated Tools

SANUS Concierge and related telephone, website-chat, and social-messaging services may use automated or artificial-intelligence technologies. Information you provide may be used to answer approved general questions, help you navigate the store, document and route an inquiry, protect against misuse, and improve service quality.

Unless a verified integration is specifically enabled, these tools may not have access to individual order, payment, account, tracking, or subscription records. Do not submit sensitive medical information, complete payment-card numbers, government identification numbers, passwords, or other information that is unnecessary for your request.

Calls, chats, direct messages, and related communications may be recorded, transcribed, summarized, analyzed, or reviewed when permitted by law and after any notice or consent required by law. Providing a phone number does not guarantee a telephone callback.

5. Email and Text Communications

With consent where required, we may send marketing emails and text messages about launches, products, promotions, new merchandise, and related news. Consent to marketing is not a condition of purchase.

You may unsubscribe from promotional email using the link provided. To stop marketing text messages, reply STOP or use another reasonable opt-out method described in the message. Message and data rates may apply. We may continue to send non-promotional messages necessary to administer an order, account, subscription, security matter, or policy update.

6. Cookies, Analytics, and Advertising

We and our providers may use cookies and similar technologies to operate checkout and cart functions, remember preferences, maintain security, understand site traffic, measure campaigns, and personalize content or advertising.

Some technologies are necessary for the Services to function. Others may be managed through a cookie banner, privacy settings, or browser controls when available. Disabling cookies may affect functionality.

Where required by applicable law, we will honor supported opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal. Because browser Do Not Track signals are not interpreted consistently, we do not respond to them unless required by law.

7. How We Disclose Personal Information

We may disclose personal information to:

·   Service providers that support website hosting, ecommerce, payment processing, subscriptions, fulfillment, shipping, communications, AI tools, customer support, analytics, security, fraud prevention, and professional services.

·   Advertising, analytics, and social-media partners when used to measure campaigns or show relevant advertising, subject to applicable choices and law.

·   Third parties at your direction or with your consent.

·   Government authorities, courts, regulators, or other parties when reasonably necessary to comply with law, legal process, security obligations, or to protect rights, property, or safety.

·   Parties involved in a merger, financing, acquisition, sale, reorganization, bankruptcy, or transfer of all or part of our business.

We do not sell personal information for money. Certain advertising or analytics disclosures may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws. Where applicable, you may opt out through available privacy controls or by contacting us.

8. Payment Processing

Payments may be processed by Stripe, Square, PayPal, or another provider made available at checkout. Those providers process payment information under their own privacy notices and security practices. SANUS LVNG receives information needed to verify and administer the transaction.

9. Shipping and Fulfillment

We disclose the information necessary to fulfill and deliver orders to fulfillment providers, packaging partners, carriers, customs authorities, and related service providers. This may include your name, contact information, delivery address, order details, and tracking information.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, administer orders and subscriptions, maintain transaction and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods vary by information type and legal requirement. We may retain aggregated or de-identified information that no longer reasonably identifies an individual.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission, storage system, or security measure is completely secure. You are responsible for protecting account credentials and devices and for avoiding unnecessary disclosure of sensitive information.

12. Your Choices and Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, or information about personal data; to opt out of certain sales, sharing, targeted advertising, profiling, or marketing; to limit certain sensitive-data uses; or to appeal a denied request. Rights, thresholds, and exceptions vary by jurisdiction.

To submit a request, email [email protected] with the subject line "Privacy Request" and describe the request. We may verify your identity and authority before responding. An authorized agent may submit a request where permitted, subject to proof of authorization. We will not unlawfully discriminate against you for exercising a privacy right.

13. Delaware and Other U.S. State Privacy Rights

Residents of Delaware and other states with applicable comprehensive privacy laws may have rights regarding access, correction, deletion, portability, targeted advertising, sale or sharing, and certain profiling. Whether a particular law applies to SANUS LVNG may depend on statutory thresholds and exemptions. We will process valid requests as required by applicable law.

Where required, we will provide an appeal process for a denied request and instructions for contacting the appropriate state authority.

14. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Purchases and subscriptions are intended for adults. Contact us if you believe a child has provided personal information so we can take appropriate action.

15. International Visitors and Canada

SANUS LVNG is based in the United States. If you access the Services from another country, personal information may be transferred to and processed in the United States and other countries where our providers operate. Privacy protections may differ from those in your location.

Canadian customers may contact us regarding access, correction, consent withdrawal, or cross-border processing, subject to applicable law and exceptions. Canadian orders may also require disclosure of information to carriers and customs authorities.

16. Third-Party Links and Services

The Services may link to third-party websites or include third-party tools and social features. We do not control their privacy practices. Review the applicable third-party privacy notice before providing information.

17. Changes to This Policy

We may update this Policy to reflect changes in law, technology, products, or practices. We will post the revised Policy with a new effective date and provide additional notice or request consent when required.

18. Contact Us

For privacy questions or requests, contact:

SANUS LVNG LLC
1201 North Market Street, Suite 111
Wilmington, Delaware 19801
Email: [email protected]
Phone: 302-267-4300